We want you to be completely satisfied with your purchase. If for any reason you are not happy with your yoga mat, we offer a hassle-free refund or exchange policy.
Refund Policy:
If you decide to return your yoga mat, you can request a refund within 5 days from the date of purchase. To be eligible for a refund, the mat must be unused, in its original packaging, and in the same condition as when you received it. Once we receive and inspect the returned item, we will process your refund. Please note that shipping fees are non-refundable.
Exchange Policy:
If you would like to exchange your yoga mat for a different color or design, you can do so within 5 days from the date of purchase. The mat must be unused, in its original packaging, and in the same condition as when you received it. Simply contact our customer service team to initiate the exchange process. Once we receive and inspect the returned item, we will send you the new mat of your choice. Please note that shipping fees for the exchange will be the responsibility of the customer.
Please keep in mind the following important points regarding our refund and exchange policy:
- Personalized or custom-made yoga mats are not eligible for refunds or exchanges unless there is a manufacturing defect.
- We recommend using a trackable shipping service when returning or exchanging your mat to ensure its safe arrival.
- Refunds will be issued to the original payment method used for the purchase.
